Frequently Asked Questions.......

Customer returns are now something that every retail company whether online or not has to deal with on a daily basis.

The costs go way beyond just the product.

• Staffing costs - to handle, check and process the returned item(s).
• Storage costs - valuable warehousing space is being used to store waste products.
• Refuse costs - recycling and disposal, using industrial bins which usually go straight to landfill.

Have you taken into consideration the costs above? When the price of staff per hour is increasing, warehousing space is at a premium, we guarantee that all the extra effort and costs involved just to claw a little money back is just not worth it.

This service does not cost you anything, we make our money on the reselling and recycling of the returned goods.

By letting returns centre handle your customer returns,  you can be confident that you are reducing your companies environmental footprint. We are committed to zero landfill, and as a partner, that means you are too.

We understand that some companies wish to remain anonymous, which is why we offer a fully discrete service. We will never publish our partners details. All customer information is destroyed during our processing phase.

Sure, we are happy to take any end of line or surplus stock that you no longer require.

Every returned parcel that we handle goes through strict processing, part of this process is to remove all customer and business addresses. All paper and cardboard with said addresses goes through a shredding process which ensures that all customer information is destroyed.